Complaint 2194675

Complaint Summary

POWER TRAIN

Owner Narrative

I am filing a safety complaint regarding an open manufacturer recall on my vehicle that has not been completed despite being scheduled for repair. On or about 2/16/2026, I scheduled the recall repair with an authorized dealership/service center. The repair was accepted and scheduled; however, the repair has not been completed to date. It has now been approximately 50 days (or more) since the scheduled appointment, and the recall remedy remains unresolved. Despite multiple attempts to follow up, the repair has not been performed, and no reasonable timeline has been provided for completion. This ongoing delay leaves the vehicle in an unrepaired condition subject to a known safety-related recall issue. Safety Concern: The unresolved recall defect presents a potential safety risk, as the manufacturer has identified the issue as significant enough to warrant a recall. The continued delay in remedy increases the risk of operating a vehicle with a known safety defect. Dealer / Manufacturer Response: •Recall repair was scheduled and acknowledged by the dealer - suburban ford of Ferndale. •Repair has not been completed after an extended period. •No adequate resolution timeline has been provided. •Communication regarding the delay has been insufficient. Impact: •Vehicle remains in an unsafe or potentially unsafe condition. •Loss of use / inability to rely on manufacturer recall remedy. •Unreasonable delay in addressing a safety recall. Requested Action: I am requesting that NHTSA: •Review this matter as a potential failure to timely remedy a safety recall •Ensure the manufacturer and/or dealer fulfills its obligations to complete the recall repair promptly •Investigate whether systemic delays or failures are occurring in the recall remedy process Additional Notes: This issue is not merely about the existence of a recall, but rather the failure to complete a scheduled recall repair within a reasonable timeframe after acceptance by the dealership.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.