Complaint 2192293

Complaint Summary

STRUCTURE

Owner Narrative

The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 65 MPH, the driver's side A-pillar trim was blown off the vehicle. The contact was unable to recover the trim. The contact stated that much later, while the vehicle was with the dealer, the dealer informed the contact that the passenger’s side A-pillar trim was loose, and tape was used to secure the trim in place. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part was not yet available. The dealer and the manufacturer were asked about parts availability and were informed that owners would be notified by mail when parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 120,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.