Complaint 2191947

Complaint Summary

POWER TRAIN

Owner Narrative

The vehicle experienced a sudden loss of power steering while in operation, creating a safety concern due to reduced ability to control the vehicle. At the time of failure, multiple electrical and control module faults were present. The vehicle was inspected by a dealership, which diagnosed the issue as requiring rack and pinion replacement. The owner paid out of pocket for this repair. Dealership documentation shows the steering failure occurred alongside multiple electrical system faults. During the same service period, the dealership also performed multiple safety recall repairs, including control module and software updates. These systems are integrated, and the steering failure occurred in conjunction with electrical and control module issues later addressed under recall. This raises concern that the original failure may be related to defects now identified under active safety recalls. The owner incurred significant repair costs prior to recall correction. This situation presents a potential safety related defect involving steering and electrical system interaction.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.