Complaint 2191714

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

Component: Air Conditioning / Heater Subject: Recurrent HVAC System Failure - Passenger-Side Temperature Control Malfunction I am reporting a recurring failutre of the vehicle's HVAC system affecting the passenger-side temperature control. Specifically the passenger-side air vents intermittently and repeatedly blowing hot air while the driver-side continue to operate normally with cooled air. This condition results in inconsistent cabin temperature control andrenders the air conditioning system ineffective for occupants on the passenger side. Timeline of Failures and Repairs: July 2023: Initial occurrence of passenger side hot air condition. Vehicle was taken to authorized Ford dealership (McRee Ford). Repairs were performed; however the specific root cause either identified or not permanently corrected as another recurrence happened August 2025: Took it back to McRee Ford due to an identical issue reoccurred where the passenger side was blowing hot air. They attempted to repair with the same technician and was again only a temporary resolution as the issue again occurred March 2026: Passenger side blowing hot air for the third time. Took it to a different authorized Ford dealership (Cook Ford) where again, it was identified as a blend door actuator issue. Safety Concern: While the issue may appear to be a comfort concern, it presents a potential safety risk in high temperature environments such as Texas. (Heat related stress or illness for passengers) Multiple authorized dealership seem to be unable to resolve the issue. Currently vehicle is with Cook Ford and was advised that additional funding would be needed for a permanent fix. I've already been financially burdened with taking the vehicle twice to McRee Ford and now a third time to Cook Ford for the same issue, and being told upfront that the failure may again happen. I request an investigation into this matter and HVAC issue. Thank you.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.