TruckCodex

Complaint 2190972

2018 FORD EXPLORER • UNKNOWN OR OTHER • incident Oct 8, 2025

Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint ID
2190972
Make
FORD
Model
EXPLORER
Model Year
2018
Component
UNKNOWN OR OTHER
Incident Date
Oct 8, 2025
Date Received
Mar 27, 2026
Data As Of
Jul 1, 2026

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

In 2025 the dashboard leather on our 2018 Ford Explorer Platinum began to come unglued and rolled apart creating a very distracting white strip. This is very distracting and reflects into our line of sight. We have taken to the Ford dealership for repair. And the only answer from them is Go to an upholstery shop or replace the full dashboard… Very expensive!! We have researched and discovered that this is a regularly reported problem on Reddit and other sites for Ford Explorers and Expeditions from 2018-2020. These SUVs are not cheap! We paid a lot of money for a luxury SUV and this is not acceptable. But Ford isn’t interested because they don't see it as the safety danger it really is. The exposure of the white matting underneath the leather creates a vision safety problem looking out the windshield. Pictures attached. We are asking for assistance in getting Ford to address and repair this problem. At the very least it is a quality control problem on their luxury SUVs that Ford should be fixing.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.

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Data sources & freshness

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FMCSA

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

Refreshed daily.
NHTSA

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

Refreshed daily.
EIA

Retail diesel and gasoline price history and state fuel-tax tables.

Refreshed weekly.
Transport Canada

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

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