Complaint 2188179

Complaint Summary

SUSPENSION

Owner Narrative

I made a left turn out of my work parking lot and felt a clunk. Shortly afterward, the car started shaking violently at about 10 mph. I relocated it to the Nissan dealer near my workplace and they discovered the rear lower link/control arm was fractured from rust deterioration. I was advised that they had previously had an extended warranty for that item. I told them i was never made aware of that warranty and reached out to Nissan. They told me that because I “failed” to keep track of my warranty i was out of the window on that repair being covered. I asked how i was to know about the issue if not for the part snapping? He insisted that they sent notices (to the address i lived at when i purchased the car in 2015). He then advised that since work was already started on the car there was likely nothing they could do to offer a goodwill adjustment since I’d agreed to the repair. He advised me that i should have called before bringing the car in (to check the status on a warranty i had no idea existed). I take the tollway home. 5 minutes later and i could have died.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.