Complaint 2187995

Complaint Summary

EXTERIOR LIGHTING

Owner Narrative

03/09/26 Driver side Headlight assembly filling with a lot of water when driving in wet conditions. Headlight has a significant amount of water and condensation inside. It is very noticeable. I can see a slight difference in positioning of the driver side headlamp vs the passenger side. Driver side looks slightly misaligned on the part closest to the midline of the truck. Available to inspect upon request. Called Dealer to bring it in to inspect immediately. They told me to come in without an appointment bc they said i didnt need one for this issue and I can come right in. I drove all the way there and was told they couldn't help me bc they were to busy now. Scheduled service with Dealer on 3/23/26. They were unable to take me earlier and told me that it's not an emergency and that I can drive the vehicle saftely until the 23rd, in wet or dry conditions. I Inspected light and took photos. Was told by local mechanics that a dealer would need to inspect it for defects / warranty repair. Dealer will be able to see the water and condensation throughoyt the entire headlamp as soon as they look at it. You can't miss it, it looks ridiculous. Ive noticed my day time running lights aren't working consistently since the water has been in the headlamp. Also, they will be able to reproduce the water flooding into the headlamp with no problem. If they run it through a carwash, water will hemorrhage into it. No symptoms or warning indicators / messages prior to part failure. I've attached photos and have more upon request. The photos show the water in the headlamp is now frozen over the inside of the headlight. This is affecting visibility and I am concerned about this damaging other components / electrical systems.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.