Complaint 2187863
2019 FORD FLEX • UNKNOWN OR OTHER • incident Nov 1, 2023
- Complaint ID
- 2187863
- Make
- FORD
- Model
- FLEX
- Model Year
- 2019
- Component
- UNKNOWN OR OTHER
- Incident Date
- Nov 1, 2023
- Date Received
- Mar 18, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
UNKNOWN OR OTHER
Owner Narrative
I have a 2019 Ford Flex. In 2023 the backup camera stopped working. The screen is blue. This creates a problem when backing up, especially in store parking lots or pulling out of my garage. Unable to view what is behind the vehicle and risk of damage or injury to what is behind me. Dealer inspected and said camera needed to be replaced. We had it replaced in Nov. 2023. Recall received in January 2025. They have yet resolved the recall, and we are still waiting on a $630.00 refund.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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