Complaint 2187859

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

My 2025 Toyota Tacoma TRD Pro (VIN [XXX] , purchased from Delaney Toyota, DuBois PA) exhibited a recurring Smart Key and door lock malfunction beginning in late October/early November 2025 and continuing through the date the vehicle was traded in February 2026 with the defect unresolved. Symptoms observed: Doors locking autonomously on exit, sometimes before occupants could exit the vehicle System falsely detecting the key fob as being inside the vehicle when it was in the owner's pocket outside, causing the truck to refuse to lock Touch-lock refusal at the door handle Random unprompted beeps while parked and locked with no corresponding lock movement Key card unable to lock the vehicle Dealership witness: During a January 2026 service visit, Delaney Toyota Service Advisor Ricky Carlson was personally locked inside the vehicle by this malfunction before he could exit. This was witnessed firsthand by a trained Toyota service employee and is part of the service history, though it was not captured in the official repair order. Service history: December 22, 2025 — RO #XXXX, no codes found, TAS case opened January 21, 2026 — RO #XXX, TAS case XXX, technician unable to duplicate, no codes found February 9, 2026 — RO #XXX, TAS case XXX, dealership driver witnessed false key-in-vehicle behavior directly when owner demonstrated it on arrival, behavior self-resolved before service bay access, no codes found Additional facts This defect never generated a diagnostic trouble code across three service visits Toyota Corporate case XXX was opened and closed without resolution Toyota arbitration case XXX was also closed without resolution The identical defect has since appeared on a replacement 2026 Toyota Tacoma TRD Pro (VIN [XXX] ), currently under active Toyota Corporate case #XXX The vehicle was traded in February 2026 because Toyota Corporate failed to resolve the defect within the warranty window INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.