Complaint 2187397
2011 FORD FUSION • ELECTRICAL SYSTEM • incident Mar 14, 2026
- Complaint ID
- 2187397
- Make
- FORD
- Model
- FUSION
- Model Year
- 2011
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Mar 14, 2026
- Date Received
- Mar 17, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
I experienced a complete loss of power steering on my 2011 Ford Fusion. Luckily I managed to avoid an accident and had the vehicle towed to my mechanic. When he told me what caused the issue, I looked up all recalls on this vehicle using my VIN for the 2011 Ford Fusion on both Ford's website and the nhtsa.gov website. There was a recall in 2015 for Loss of Electric Power Steering Assist NHTSA ID Number: 15V340000. Ford's number for this recall is 15S18. I called Ford customer service at 1-866-436-7332 and they told me that this recall was no longer open. I bought this vehicle in 2020 and was not made aware of this recall at all, otherwise I would have gotten it fixed like I did for the airbag recalls. This was something that happened with no warning. The Ford customer service is refusing to acknowledge this recall or assist me on this.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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