Complaint 2185995

Complaint Summary

POWER TRAIN

Owner Narrative

At approximately 1750 miles the truck transmission began to shift in lower gears extremely violently. Every time that truck would shift in this manner, it would cause a startle effect and divert my attention away from driving to trying to determine what was going on. I immediately took the truck to my local Ram repair shop where they found metal shavings in the transmission oil pan. They told me I would need a completely new transmission. This is unacceptable with a truck with only 1750 miles on it. The dealership said they would need authorization to replace the transmission and not sure if one would be readily available. This is the fourth time this vehicle will have been at this repair facility. The first three times were for a fault code called Turbo under boost. Way too much downtime for a truck with only 1750 miles. We had to postpone our vacation since this is the only vehicle I own that’s capable of towing our boat and trailer. Because of all these issues, we have not been able to tow the trailer one time with our new truck!!!!!! When I asked the dealership what they thought the problem was they said quality control at the factory and a subpar designed for the product. If Ram doesn’t change the design of this transmission, even with a new transmission installed, I am scared this may happen again and then cause an accident.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.