Complaint 2185445

Complaint Summary

SEAT BELTS

Owner Narrative

- The rear middle seatbelt became locked and will not unwind or extend. The seatbelt remained stuck in the retracted position, making it unusable. The vehicle and seatbelt assembly are available for inspection upon request. However, Tesla has already fixed the issue, but I feel we were wrongly charged because I believe this should be a recall. I searched this issue online, and others have reported the same issue. Because we rarely have the need to use our rear seats, it wasn't until years later we discovered this issue. - Because the rear middle seatbelt cannot be extended, that seating position cannot safely be used. Any passenger sitting in that position would not have a functioning restraint system in the event of a collision, creating a safety risk. - Yes, Tesla service inspected the vehicle and confirmed that the rear middle seatbelt was locked and not functioning properly. - The vehicle has been inspected by Tesla service. It has not been inspected by police, insurance representatives, or other third parties. - No warning lights, alerts, or messages appeared prior to discovering the issue. The seatbelt was found to be locked when we attempted to use it, and it would not extend.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.