Complaint 2185324

Complaint Summary

FORWARD COLLISION AVOIDANCE

Owner Narrative

The contact owned a 2024 Volvo XC40. The contact stated that his wife was entering a parking lot at approximately 10 MPH when she heard the vehicle engine abnormally revving and the vehicle independently accelerated. The vehicle drove through the parking lot and crashed into a tree. The contact stated that the driver's and passenger front air bags deployed, and the front collision avoidance had not engaged. The contact stated that the vehicle crashed into the tree almost at the center of the front bumper and grill. The hood had been crushed, the grill cracked, and the bumper had been torn off. The contact stated that the police arrived on scene but did not write a report since no other vehicles were involved. The contact stated that his wife had scrapes and bruises on both arms and scrapes on her nose and forehead. The wife was not attended to by EMT, but later went to the ER for neck and back pain. The vehicle was towed to an impound lot and later declared a total loss by the contact's insurance provider. The contact had contacted the manufacturer, who sent a technician to download information from the vehicle computers. The contact stated that a summary was released by the manufacturer that indicated that the crash was a driver error. The failure mileage was approximately 8,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.