Complaint 2185198
2019 FORD FLEX • BACK OVER PREVENTION • incident Oct 11, 2025
- Complaint ID
- 2185198
- Make
- FORD
- Model
- FLEX
- Model Year
- 2019
- Component
- BACK OVER PREVENTION
- Incident Date
- Oct 11, 2025
- Date Received
- Mar 11, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
BACK OVER PREVENTION
Owner Narrative
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the windshield trim was detaching, causing water to leak into the vehicle on the driver's side. While in reverse, the back over prevention camera displayed the image of the rear of the vehicle that was upside down, or there was no image displayed. The dealer was contacted, and it was confirmed that the parts were not available for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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