Complaint 2184331

Complaint Summary

EXTERIOR LIGHTING

Owner Narrative

The contact owns a 2025 Ram 3500. The contact received notification of NHTSA Campaign Number: 26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The contact noticed the failure on the drive back after the vehicle was purchased. The contact stated that on a separate occasion, while driving at an undisclosed speed, the brake lights and turn signals failed to function as intended. The contact lived in a rural area and stated that at night it is dark, and the brake lights nor the turn signals were operable. The contact felt that the vehicle was unsafe to drive. The local dealer was contacted, and the contact was informed that the parts for the recall repair were available. However, the parts were allocated to unsold vehicles first, and there was no estimated time for the recall part to be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed with the dealer about the part not being available. The contact was informed that the recall part was blocked from manual ordering. The failure mileage was approximately 500.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.