Complaint 2182748

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

The contact owns a 2015 Ram 3500. The contact stated while driving approximately 70 MPH in the left lane, the check engine warning light illuminated, and the vehicle simultaneously went into LIMP Mode. The contact was able to pull over to the shoulder of the roadway. The contact was able to continue driving, but the vehicle failed to exceed 5 MPH. Upon arriving to the residence, the vehicle was scanned, and it was determined that the turbo charger actuator had failed and needed to be replaced. The contact purchased an aftermarket part and repaired the vehicle. The dealer was not contacted. The contact later became aware that the failure was related to Chrysler Extended Warranty Coverage Number: X99; however, the contact had not received a notification from the manufacturer. The contact requested reimbursement from the manufacturer; however, the reimbursement was denied because the vehicle was not repaired by a dealer. The failure mileage was approximately 50,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.