Complaint 2182503

Complaint Summary

STRUCTURE

Owner Narrative

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted and confirmed that the part for the recall repair was not available. The dealer used black tape as an interim repair. The contact became aware that the seal around the front passenger’s side windshield had started to deteriorate. Recently, the contact noticed small amounts of water occasionally leaking inside the vehicle from the front passenger’s side windshield. The vehicle was not repaired after the most recent failure. The contact stated that the driver’s side A-pillar trim was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue, and no assistance was offered. The manufacturer informed the contact that the seal and leak were symptoms of the recall, but not related to the recall, and therefore not covered under the recall. The failure mileage was unknown.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.