Complaint 2182147
2020 DODGE JOURNEY • ELECTRICAL SYSTEM • incident Mar 2, 2026
- Complaint ID
- 2182147
- Make
- DODGE
- Model
- JOURNEY
- Model Year
- 2020
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Mar 2, 2026
- Date Received
- Mar 2, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
The car door locks fail to lock/unlock. Outside, it has been intermittent, meaning at times, my key fob will unlock/lock the doors but at times will it work. I tried to lock my car after parking and the car buttons wouldnât work and the car horn just beeped when I tried to use the key fob. Inside, the lock/unlock button does not work on either the driver or passenger side. I cannot lock/unlock the car from the inside. I cannot open the back passenger doors from the inside/outside; they remain locked. I cannot unlock the front passenger door from the inside buttons but - so far - can open the door by pulling the inside handle. The back hatch seems to be unlocked at all times now. The car doors do not automatically lock when driving like they used to. My children cannot get in or out of the car at present without climbing into the front driverâs seat. I am not sure if this is a consistent issue or intermittent at this time. My car just passed a multi-point inspection on Saturday, and I have an appointment for it to be evaluated on Wednesday. Please contact me if additional information is needed.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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