Complaint 2182071

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2015 Chrysler 200. The contact stated that while driving at an undisclosed speed, the driver’s side headlight failed to function as intended. The message "Headlight not Working" was displayed. The vehicle was taken to an independent mechanic; however, no cause for the failure was found. The driver’s side headlight was replaced; however, several days later, while driving at an undisclosed speed, the passenger’s side headlight failed to function as intended. The vehicle was taken to an independent mechanic. However, no cause for the failure was found. On a separate occasion, while driving at an undisclosed speed, the transmission failed to shift as needed. While the shift button was moved to reverse(R), the reverse(R) light failed to illuminate, and an abnormal dinging sound was coming from the vehicle. The message "Transmission Issues" was displayed on the instrument panel. The vehicle failed to move while in reverse. The contact stated that the failure was predominant during cold weather. The vehicle was taken to the dealer, where it was diagnosed, and determined that the transmission sensor clusters had failed. The dealer reprogrammed the Powertrain Control Module and the Transmission Control Module. However, the failure persisted. The contact associated the failure with NHTSA Campaign Number: 16V529000 (POWER TRAIN); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.