Complaint 2181583

Complaint Summary

STEERING

Owner Narrative

Traveling at 60MPH on a highway in the middle lane when my truck lost complete power steering. It felt as if I had zero control over my truck at a high speed. I managed to slow down and made it onto the shoulder without crashing. Had my truck towed to Dodge Chrysler ram dealership. Before dropping it off I saw there were at least 10 recalls for my truck that I mentioned to technician. They plugged my truck into their scanner and the technician got in my truck and drove it right into the shop bay. I’m unsure how he was able to maneuver the truck after plugging it in. After diagnosing the problems with my truck they called to tell me that none of the recalls affected my vehicle and they weren’t repairing anything. My gas tank also detached from my vehicle while driving and I knew that was covered. Over a week arguing and proving they are responsible to repair it. They repaired the gas tank and refused to look into the rest of recalls. I could’ve died and hurt many others driving by the loss of power steering traveling at that speed. Truck was fine then randomly loses full control. There are open recalls for my exact truck with this exact issue. The dealership refused to acknowledge any of it.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.