Complaint 2181128
2020 FORD F-250 • STEERING • incident Feb 27, 2020
Complaint Summary
STEERING
Owner Narrative
Good Morning, Ms. Edds My name is [XXX] . I spoke to you a few years back in regards, to a vehicle I had. Well, today I am writing about another situation . I have a 2020 Ford F250 vin [XXX] . Since purchasing this vehicle, I have had recall after recall on it and getting nowhere with Ford Motor Company Customer Service Division. I have a local dealership that I have taken it to Spalding Ford who does not take the time to look at the vehicle when I tell them there is an issue and what it is doing all they do is make 1 excuse after another and then about a week or so goes by and I get a recall letter about the issue I just complained about. The last time it was at this dealership they cracked my windshield and said they get back with me about getting it fixed so far nothing and I have called a number of times and now being told they had no idea about it. It has been several months but guess that is going to have to fall on me because no one wants to take accountability of their own actions. I have 3 outstanding recalls in which I complained about before the recall came into effect. I contacted a dealership located in the next county over who willingly sent a tech to my house for a recall when the tech got here he was unable to fix the recall do to the Ford Motor Company Customer Service Division running errors in their system and was unable to do the update. I have also complained about having steering issues and was told no there is nothing wrong but then all of a sudden, I received a recall letter. I am an average John Doe trying to take care of my [XXX] grandson and my [XXX} husband this is supposed to be my dependable vehicle for us I cannot just go out and trade it in and lose all the money I have placed into it already I don't have the funds or means to do that. I called and talked with the recall department and the gentleman i spoke with was really concerned and tansfered me to someone who didnt want to fix it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
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