Complaint 2180192

Complaint Summary

STRUCTURE

Owner Narrative

The contact owns a 2013 Ford Explorer. The contact stated that the trim along the front windshield had become loose, and the lining was pushed outward and was partially missing and detached. The contact was concerned that the windshield could potentially loosen or fall out due to the failure. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.