Complaint 2178564

Complaint Summary

STRUCTURE

Owner Narrative

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving rounding a corner at a slow speed, the front passenger’s side A-pillar trim detached and separated from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 150,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.