Complaint 2178534

Complaint Summary

AIR BAGS

Owner Narrative

The contact's daughter owns a 2024 Toyota Rav4. The contact stated that while his daughter was driving at approximately 35 MPH, she had crossed an intersection when she was crashed into by another vehicle making a U-turn from a cross street. The other vehicle's front end crashed into the driver's side tire and front door. The contact stated that the force of the crash had fractured the left front axle and pushed the tire into the engine compartment. The contact stated that the frame was bent and the driver's door was difficult to open. The contact stated that the side air bags had not deployed and that the seat belts on the driver's side and the passenger side could not be unbuckled. The contact stated that his daughter had sustained injuries to her left shoulder, left arm, and leg as well as head and neck injuries. The contact stated that his wife had sustained injuries to her right ribs, right arm and shoulder, and lower back injuries. The contact stated that his wife and daughter were taken by ambulance to the hospital. The contact stated that the police were on scene and wrote a report, but he did not have the report number. The contact stated that both vehicles were towed away from the scene of the crash. The contact stated that their vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 10,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.