TruckCodex

Complaint 2176914

2017 VOLVO XC90 • UNKNOWN OR OTHER • incident Jan 6, 2026

Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint ID
2176914
Make
VOLVO
Model
XC90
Model Year
2017
Component
UNKNOWN OR OTHER
Incident Date
Jan 6, 2026
Date Received
Feb 14, 2026
Data As Of
Jul 1, 2026

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

Vehicle: 2017 Volvo XC-90 Component: Door latch / door lock mechanism Both passenger-side door latches failed within approximately three weeks of each other due to internal corrosion/rust, as confirmed by Volvo diagnostics. The affected doors cannot be opened from inside or outside, including by key fob or interior door controls. This condition presents a serious safety risk, including potential occupant entrapment in the event of an accident, fire, or emergency evacuation. The vehicle has been well maintained, garage kept, and has not been exposed to flooding. Volvo Cars USA and an authorized dealership acknowledged the failures; however, Volvo declined assistance. The dealership offered partial labor coverage while the owner paid for parts to restore vehicle safety. Because this involves a critical safety component and occurred on multiple doors in close succession, I believe this represents a design or material defect, not normal wear, and warrants formal investigation.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.

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Data sources & freshness

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FMCSA

Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.

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NHTSA

Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).

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EIA

Retail diesel and gasoline price history and state fuel-tax tables.

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Transport Canada

Cross-border carrier registry and Canadian recall campaigns where applicable.

Refreshed weekly.

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