Complaint 2176825

Complaint Summary

POWER TRAIN

Owner Narrative

My vehicle is a 2020 Ford Edge SEL. I am experiencing ongoing transmission shuddering, jerking, and RPM fluctuations during normal driving. At slow speeds, the vehicle jerks and shudders, making it very difficult to drive smoothly in traffic and when accelerating from a stop. At higher speeds, the RPM gauge jumps while driving, and the vehicle feels like it is slipping or shifting unpredictably. The condition has been getting worse over time. This problem matches the known defect described in Ford Technical Service Bulletin (TSB) 20-2081 related to transmission shudder. My vehicle’s year, make, and model match those affected by this known issue; however, my VIN is not included in any recall. The unpredictable jerking, shuddering, and RPM fluctuations create unsafe driving conditions, especially when merging into traffic, turning, or maintaining speed. I believe this is a widespread defect affecting the safe operation of the vehicle and should be investigated by NHTSA for a potential recall. I am submitting this complaint to request that this defect be reviewed for investigation and corrective action.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.