Complaint 2175450

Complaint Summary

STEERING

Owner Narrative

After dropping off my son at school, I turned the steering and suddenly it became very difficult to turn. I was stuck in school traffic and was nearly involved in an accident. Shortly after , the power steering assist warning light came on. I brought the vehicle to my mechanic, who ran a diagnostic and informed me there is a known recall related to the steering system on 2013 Ford Explorers. Based on this, the vehicle was towed by AAA to the nearest Ford Dealership. At the dealership, I was told that my specific Vehicle ( VIN#) is not listed under the recall. Given the seriousness of the steering failure and the safety risk involved, I am requesting further review and guidance on how to proceed.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.