Complaint 2173660

Complaint Summary

AIR BAGS

Owner Narrative

The contact owns a 2018 Jeep Compass. The contact stated that while driving at 25 MPH, the vehicle stalled with the engine was running and the check engine warning light illuminated. The contact made several attempts to move the vehicle; however, the steering wheel and the gear shifter were seized. The contact called a neighbor to the scene for assistance, and after several attempts, the vehicle restarted, and the contact drove the vehicle to the residence. Due to the failure, the vehicle was towed to the dealer, where a diagnostic test was performed. The dealer failed to determine the cause of the check engine warning light being illuminated; however, the contact was informed that the steering rack was loose and needed to be repaired. The steering rack was covered under warranty and was repaired. Recently, upon starting the vehicle, the air bag warning light illuminated. The dealer was notified of the failure and an appointment was scheduled to have the vehicle diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.