Complaint 2172924
2020 FORD EDGE • POWER TRAIN • incident Jan 30, 2026
- Complaint ID
- 2172924
- Make
- FORD
- Model
- EDGE
- Model Year
- 2020
- Component
- POWER TRAIN
- Incident Date
- Jan 30, 2026
- Date Received
- Feb 3, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
my 2020 ford edge suddenly started failing to catch the gear when driving, the rpms would rev but the car would not speed up, when it would finally catch, the car would jerk forward. No warning, no heads up, I just got in my car one day and the problem existed. I bought this car new, I am the sole owner and I routinely take it in for upkeep. It has 62,000 miles on it so JUST over the 60k warranty. I took the car to the local Ford dealership who informed me that the torque converter was going out. After looking the issue up online, its was apparent that this is a known issue very common the this year. This is a faulty part that has yet to be recalled. I asked the Ford dealership about this issue and they confirmed that it was a very common problem and they had 2 vehicles currently in their shop for the same problem. The quote to correct this issue is thousands of dollars.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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