Complaint 2171172

Complaint Summary

AIR BAGS

Owner Narrative

The contact owned a 2025 Toyota Tacoma. The contact stated that while driving approximately 75 MPH, a Semi Truck attempting to merge onto the highway crashed into the passenger side of the vehicle, causing the driver to lose control of the steering and cross three lanes of traffic before crashing into the concrete median. During the crash, no air bags in the vehicle deployed, the collision avoidance systems did not operate, and twelve error messages were activated, including a brake error, a Four Wheel Drive error, and an ABS error. The driver sustained a concussion from the head contacting the steering wheel and lacerations from shards of glass entering the vehicle during the crash. The front seat passenger sustained lacerations to the legs and arms, the rear driver side passenger sustained fractured ribs and lacerations to the arms leg, and face. The rear passenger side occupant sustained lacerations to the arms and legs. All occupants in the vehicle were transported to the hospital with injuries, along with the semi-truck driver. No further information was available. A Police report was taken, and the vehicle was towed away. The manufacturer and local dealer were notified of the incident. A representative from the manufacturer was sent to inspect the vehicle and deemed no failure had occurred. The vehicle was destroyed. The failure mileage was 4,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.