Complaint 2170337

Complaint Summary

SUSPENSION

Owner Narrative

Rear Lower Link failure. The car has 145,XXX miles on it. I live in Wisconsin where we use Salt. I was driving the vehicle and hit a pot hole and the Driver Rear Lower Link failed in January 2026. Calling the dealer for repair I was informed of P9324 which did not cover my car. I bought replacement parts from Nissan to replace the Rear lower Links on both sides. Driver side had failed already and Passenger side was ready to fail also. I called Nissan support and I was informed that my car had a warranty extension on the Rear lower links through April 27 2025. this notice was sent to the wrong address so I was not aware of it. Also the Rear Lower link failed after the warranty extension. Nissan call person said there is nothing they can do for me. This is a know failure point Nissan know this by offering a warranty extension and P9324. All Altima's that used this same Rear lower link should have been included in P9324. Control of the car was compromised and harder to drive and not recommended with this failure. No need to reproduce failure as the part broke. No inspection besides my self as the dealer told me $500+ in labor to repair, I repaired my self. No warnings. Part can be inspected for 1 week then it will be disposed of. Pictures are attached.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.