Complaint 2168653

Complaint Summary

SUSPENSION

Owner Narrative

The contact owns a 2015 Nissan Altima. The contact stated while driving approximately 30 MPH, the steering wheel jerked and caused the vehicle to shift into the left lane. The contact immediately slammed on the brake pedal and repositioned the vehicle into the intended lane, but the vehicle felt unstable as if the vehicle was driving on ice. The contact pulled over to the side of the road to inspect vehicle but found no cause for the failure. The contact drove to the residence. The contact’s husband reversed the vehicle into the garage, exited the vehicle and became aware that the rear passenger’s wheel was pushed into the wheel well, revealing that the rear control arm was fractured. The contact stated that the rear control arm had fractured while driving, causing the vehicle to veer into another lane. While reversing in the driveway, the control arm completely detached, and the wheel fell inward. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 196,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.