Complaint 2168652
2013 FORD EDGE • SERVICE BRAKES • incident Jan 21, 2026
- Complaint ID
- 2168652
- Make
- FORD
- Model
- EDGE
- Model Year
- 2013
- Component
- SERVICE BRAKES
- Incident Date
- Jan 21, 2026
- Date Received
- Jan 21, 2026
- Data As Of
- Jul 1, 2026
Complaint Summary
SERVICE BRAKES
Owner Narrative
I have a 2013 FORD Edge that the ABS module has gone out deeming the vehicle unsafe to drive. We have spoken to several FORD dealership team members and have all stated that the part should be recalled and the part is unavailable until sometime next year or later. We were told by FORD customer service, that in order to escalate the issue, then we needed to take to a dealership. We dropped the car off and never heard back from anyone and finally after many attempts to contact the dealership, I was finally able to get a team member on the line. They then tell us until we pay the diagnostic fees, they can't do anything. We were never told that from the start of the initial call and are back to square one. The car has no anti-lock brakes and is deemed unsafe to drive, please assist in anyway possible.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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