Complaint 2167801

Complaint Summary

EXTERIOR LIGHTING

Owner Narrative

Vehicle: 2022 Ford F-250 Super Duty Component: Door latch / door ajar sensor system This complaint concerns a latent manufacturing defect involving the door latch / door ajar sensor system on a 2022 Ford F-250. The defect causes the vehicle to falsely indicate that doors are open when they are fully closed, triggering alarms and safety warnings and impairing normal vehicle operation. This failure was detectable during the warranty period and manifested shortly after expiration of the bumper-to-bumper warranty, consistent with a latent defect rather than wear or maintenance. The same defect has occurred on multiple Ford vehicles purchased by the same family, including an identical repair performed on another Ford truck for the same door latch sensor failure. This demonstrates a patterned manufacturing issue, not an isolated incident. Numerous owner reports document this same failure mode on 2022 Ford F-250 vehicles, frequently occurring immediately following warranty expiration. The dealership declined to classify the failure as a defect and limited review to warranty dates only, refusing to provide a written determination or pursue goodwill consideration. Because this defect affects vehicle security systems and driver safety alerts, it warrants investigation as a systemic manufacturing defect. The dealership has also failed to repair recalls on the vehicle due to part shipment delays per their service team.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.