Complaint 2165596

Complaint Summary

STEERING

Owner Narrative

The contact owns a 2015 Land Rover Range Rover. The contact stated that upon entering the driveway at a slow speed, the contact believed that the vehicle had hydroplaned. The vehicle was shifted into park(P) before reversing and then parked in the garage. Upon inspection of the vehicle, the contact noticed that the front passenger's side tire had turned inward while the other tires were facing forward. Due to the failure, the vehicle was towed to the dealer to be diagnosed. The contact was informed that the front passenger’s side had a cracked inner and outer tie rod. The contact was then notified of NHTSA Campaign Number: 24V840000 (Steering); however, the parts to do the recall repair were not available. The dealer replaced the tie rod spindle and joint ball and additionally paid to replace the two front tires, and the vehicle was balanced and aligned. The contact was then informed that there might be a reimbursement for the repairs once parts became available. The contact was informed that the vehicle was repaired and drivable, even though the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and the repairs. The contact inquired about the safety of the vehicle despite the recall remedy not being available, but the manufacturer had not answered the question. The failure mileage was approximately 90,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.