Complaint 2164608

Complaint Summary

VEHICLE SPEED CONTROL

Owner Narrative

The electronic dashboard goes black while driving. I was driving to work on the highway at highway speeds and the entire electronic dashboard went black including the hud display and the radio screen. The radio screen turned back on and auto reconnected to my phone and android auto. I was able to safely get to an exit and park, turn off the car and restart and the dash did come back on to then go black about 5 minutes later this time the hud stayed on and I was able to get to work where the car sat off for 8 hrs , when leaving work the dash stayed on. The radio screen would turn off randomly and unable to connect to a programmed cell phone via Bluetooth or data cable. I brought the vehicle in for a service and this issue plus the concern of the transmission shuddering. The dealership found the problem and both the dashboard and radio needed service updates and both were charged to fix. A service update should not be charged for the dash as you have no speedometer when it goes out. There was no warning or alert that the dash or radio needed an update.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.