Complaint 2163687

Complaint Summary

STEERING

Owner Narrative

While driving 70mph on I20 outside of Ft.Worth, TX. I experienced severe front end vibration after hitting a rough spot on the highway. I was in the inside lane with no shoulder to escape off the highway. Cars were traveling on the outside lane next to me which prohibited my escape to the shoulder of the highway. The vibration did not stop until I slowed down to around 40mph and was able to maneuver to the shoulder of the highway after traffic passed me. The violent vibration causing lack of control until my speed slowed below highway speed and unable to exist the roadway out of busy traffic put myself and others in grave danger. This occurred 2 other times within a 2 week span while traveling at highway speed. This violent vibration (well known on the internet as the death wobble) first appeared in the same vehicle in 2019 and it was serviced on 10-25-2019 and supposedly fixed. Mileage on the F250 was 19,155. The service technician told me then that it needed a dual steering stabilizer but the Ford Company will not recognize the needed fix. This is a defect that the Ford Motor Company is very aware of, yet neglects to make a permanent repair. They are knowingly putting their customers in danger.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.