Complaint 2163524

Complaint Summary

SUSPENSION

Owner Narrative

On 6/28/2023, without any type of advanced warning, my rear driver's side control arm on my 2015 Nissan Altima failed, almost causing me to get into a severe accident; noting the rear tire was almost completely torn from the vehicle. The steering wheel also abruptly turned and locked to the left with a complete loss of control of the vehicle. The only thing that saved me from getting into a head-on accident with another vehicle was that I was operating at a slow speed and was able to stop in time. I never received any type of notification from Nissan, prior to the incident, to advise me of the Voluntary Service Campaign P9324. Had I known this, I would have at least had Nissan pay for my vehicle being towed and repaired, instead of paying for it out of my own pocket. On 1/4/2026, my rear passenger's side control arm failed when I was backing up in a parking lot. I was not in any type of danger this time of getting into an accident, but I was still not aware of Nissan's related Service Campaign and again paid for the repair, out of pocket. Noting that both control arms had now failed on my vehicle, (at different times, which could have caused death and/or severe injury to myself and/or others), I decided to investigate the issue further and discovered for the first time the existence of the Service Campaign Notification P9324. On 1/6/2026, I contacted Nissan's Recall Support Line and reported to them, both of my vehicle's break down(s). I was then advised that Nissan had changed the Service Campaign Notification regarding the rear control arm(s), to a "warranty extension", which ended in June of 2025 and therefore, they would not be willing to reimburse me for either of the repairs. In closing, I would like to say that it is disgusting that I was never advised of this Service Campaign Notification by Nissan that could have caused my death and/or serious injury and that Nissan will not continue to stand behind the costs to repair their defective part.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.