Complaint 2160344

Complaint Summary

SUSPENSION

Owner Narrative

Supplemental Safety Description I am submitting this supplemental statement to provide a complete and consolidated description of the ongoing safety concern affecting my vehicle. Vehicle Behavior and Safety Symptoms During normal driving conditions, the vehicle consistently exhibits directional instability, including pulling to one side and difficulty maintaining straight-line tracking. Steering control feels unstable, and the vehicle experiences abnormal harshness and vertical movement over the road surface. The vehicle often feels difficult to control and demonstrates behavior consistent with lateral misalignment, including a crab-walking sensation. During rapid left and right steering inputs, the vehicle exhibits abnormal and asymmetric body movement. One side of the vehicle body rises excessively while the opposite side compresses, resulting in excessive body roll and uneven suspension response. This abnormal dynamic behavior creates a strong perception of instability and increases the risk of loss of control or rollover during steering maneuvers. Additionally, overall traction appears reduced. Under wet or slippery road conditions, the wheels are more prone to slipping, further compromising vehicle stability and steering control. Repair History and Dealer Involvement The vehicle has been presented to four different Toyota authorized dealerships for the same steering and suspension-related concerns. Multiple wheel alignments, steering calibrations, inspections, and road tests were performed. Despite these repeated repair attempts, the condition persists. Each dealership reported that no abnormal condition was found and stated that the vehicle was operating normally. In at least one instance, a dealership declined to continue further repair attempts while the safety-related condition remained unresolved. Independent Review and Technical Findings After repeated unsuccessful repair attempts, I conducted an independent review to better understand the cause of the on

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.