Complaint 2159711

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

I decided to clean off my windshield with the windshield wiper spray and wipers and noticed my windshield would not turn on at all. I heard no noise from the motor coming on nothing happened when I attempted to turn them on. I knew rain was coming in the next few days so I was worried I was going to have visibility issues. Contacted the dealer who stated they had no loaner available. I had to drive in the rain with no windshield wipers. When I finally dropped my vehicle off to get serviced and explained the issue, the tech explained this has been a common with issue with many people especially because of the snow, he states “people keep turning the wipers on with snow on the windshield.” He also said his 6 month old Volvo had the same issue. However, I have never turned my windshield wipers on after snow without removing the snow off first so this was not the case. With multiple issues with different people, the tech issue’s with his own 6 month old car it sounded like a recall issue to me. I was told the motor had burned out on my 2024 Volvo XC60 that I have had for just under 2 years and it was no longer under warranty because I was 1,000 miles over my warranty. No error messages appeared on my screen to let me know there were any issues with my windshield wipers at all. This is a huge safety issue, i was not made aware there was an issue if the rain began after I was driving I could’ve been in accident hurt myself or/and others. I know there is a recall for Volvo trucks for windshield wiper motors.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.