Complaint 2155290

Complaint Summary

POWER TRAIN

Owner Narrative

Subject: Safety Recall 24V-957 – Loss of Power Risk – Dealer Mishandling I am filing a complaint regarding Ford recall 24V-957 (Ford reference 24S78) for my vehicle. The recall states the defect can cause: “Loss of driving power, increasing the risk of a crash” “Engine stall” “Loss of motive power while driving” My vehicle has shown symptoms consistent with these safety risks. When I brought the vehicle to the dealership: 1. They claimed fuel contamination but provided a fuel sample with a Dec 3 timestamp, even though they originally claimed the issue was discovered on Nov 26, raising chain-of-custody concerns. 2. They have refused to properly address the recall or escalate the matter. 3. They threatened to report my rental car as stolen, even though I have not refused to return it and the vehicle is still under an unresolved recall safety issue. 4. Ford Customer Care refuses to intervene and instructs me to deal only with the dealership, despite this being a manufacturer safety recall. This situation has left me without clear direction, without safe transportation, and with concerns about dealership misconduct and improper handling of a safety-critical recall. I am requesting NHTSA review this recall handling and ensure Ford properly manages recall repairs, towing, rental support, and dealer oversight.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.