Complaint 2154881

Complaint Summary

SERVICE BRAKES

Owner Narrative

I was driving my 2001 Dodge Ram 20-30mph and experienced a total power loss, power steering, power brakes and clock reset. My husband was also in the pickup and can attest to issue. I am an older person so had a very hard time stopping the vehicle and attempting to steer it to the side of the road. Traffic backed up behind me before I could put on my warning blinkers.Eventually, I turned off and on the pickup and everything worked somewhat normally but the vehicle went into limp mode. I got home, had the vehicle towed to the dealership. I explained issue, requested a total diagnosis of everything that was wrong but most importantly, I wanted the total power loss issue diagnosed, pinpointed and resolved. because I don't feel safe driving until issue is truly diagnosed and fixed. I gave them my lifetimecarmaxplus warranty . The techs found a list of parts that needed to be fixed besides the power loss problem, but told me they couldn't fix the total power loss because no codes had been thrown. I explained that since there was a total power loss it was reported by other Dodge techs that no codes could be retrieved. I asked the service manager to ask his tech what diagnostics were used and to what extent to determine the problem. He said he would call me after talking to his tech but never did. I went to the dealership 2 weeks later and asked what he found out from his tech. He was confused and apparently never did anything more about the situation. I called Chrysler warranty, they gave me a case number but again seemed oblivious to the total power loss and fixing this major safety issue. No one has attempted to address the problem or offered to have another mechanic inspect the vehicle. There were no codes that I saw on the dash and I did try to immediately retrieve any but none came up. The front passenger window locks also had been working intermittently 2 mos prior. My husband reported vehicle going in limp mode briefly 2 days prior to ...all electrical issues

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.