Complaint 2152720

Complaint Summary

POWER TRAIN

Owner Narrative

From the moment I purchased the vehicle, HGreg Nissan withheld essential information and misled me about its condition and warranty status. They told me the vehicle had a “bumper-to-bumper” warranty valid until October 2025 because it was a 2022 model, but they never informed me about the actual manufacturer warranties (5-year and 8-year EV warranties), which remain active and override any extended warranty they sold me. To justify selling me a six-year extended warranty through NESNA, HGreg Nissan hid the fact that the manufacturer warranties were still in effect. They also added three additional warranties I explicitly said I did not want. All documents were signed on a tablet, and I was never given physical copies. The USB they provided did not include any warranty information. I repeatedly requested the warranty documents and received no response. NESNA later confirmed that the extended warranty could not be activated because the manufacturer warranty was still active. HGreg Nissan also failed to disclose that the vehicle had been part of a commercial fleet in California, was auctioned, retitled, and then sold to me as if it were a clean personal-use vehicle. Since day one, the vehicle has experienced serious and repeated failures: electrical system malfunctions, powertrain warnings, brake system faults, vacuum pump failures, sudden loss of power, reduced speed mode, and spontaneous shutdowns. The vehicle is unsafe and is currently completely inoperable. HGreg Nissan sold me a defective vehicle, concealed critical history, misrepresented warranty coverage, added unwanted contracts, and refused to provide documentation or support. These failures pose a serious safety risk to me and other drivers.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.