Complaint 2152440

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

The contact owns a 2021 Volvo XC90. The contact stated that upon starting the vehicle and shifting to drive(D), the vehicle failed to respond unless the brake pedal had been released for 2-3 seconds. Additionally, the contact stated that upon starting the vehicle and releasing the brake pedal to reverse out of the driveway, the vehicle rolled back at a faster speed, and the vehicle failed to respond as intended upon depression of the brake pedal. The contact noticed a pattern with the brakes malfunction. The contact stated that the brake pedal required to be depressed 2-3 seconds after the first depression for the brakes to operate as intended. The contact stated that he was a master mechanic and had concluded that the failure was considered a safety issue because the vehicle was only designed with electronic braking, which left the driver with no manual option for braking. The contact stated that the failure had only occurred upon starting the vehicle. The contact related the failure to NHTSA Campaign Number: 25V392000 (Service Brakes, Hydraulic, Service Brakes); however, the VIN was not included. The vehicle was taken to the dealer, where it was diagnosed that the brakes had failed and Software Update Number: 3.5.14 was needed. The vehicle was not repaired. The manufacturer was informed of the failure, and it was confirmed that the repair was not covered under the recall or under warranty. The failure mileage was approximately 78,500.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.