Complaint 2151585
2021 TOYOTA HIGHLANDER • STRUCTURE:BODY • incident Oct 6, 2025
- Complaint ID
- 2151585
- Make
- TOYOTA
- Model
- HIGHLANDER
- Model Year
- 2021
- Component
- STRUCTURE:BODY
- Incident Date
- Oct 6, 2025
- Date Received
- Nov 24, 2025
- Data As Of
- Jul 1, 2026
Complaint Summary
STRUCTURE:BODY
Owner Narrative
Failed seals on roof rack that allowed water to enter the A pillars. Unknown potential damage to air bag system, and electrical wiring. Smaller leaks can go undetected and damage components over time without owners knowledge. Dealer confirmed water intrusion, Toyota refused to repair the defect. Toyota is aware of the problem and had issued a service bulletin on April 22, 2024 (T-SB-0040-24) with a range of 2020-2023 Highlander vehicles affected. This defect may also affect components within the B pillars, and more.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.
Related
Data sources & freshness
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Census, SAFER, SMS, Licensing & Insurance (L&I), roadside inspections, crashes, and authority history.
Vehicle recall campaigns, defect investigations, and consumer safety complaints (SCRS).
Cross-border carrier registry and Canadian recall campaigns where applicable.
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