Complaint 2149231

Complaint Summary

POWER TRAIN

Owner Narrative

The contact's son owns a 2015 Ford Focus. The contact stated that while her son was driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer however, the mechanic could not diagnose the failure because there were no active warning lights illuminated. The contact's son had received a message from the Ford App that there was a Customer Satisfaction Program for the TCM (Transmission Control Module). The failure persisted, and the dealer was notified of the program, and the contact was informed that the Customer Satisfaction Program had expired. The contact was referred to the manufacturer, and the manufacturer informed the contact that there was a warranty on the vehicle for the purge valve. The contact was instructed by the manufacturer to inform the dealer to have the purge valve replaced under the warranty. The contact informed the dealer about the purge valve warranty, and the dealer informed the contact that the failure was not related to the purge valve and insisted that the failure was related to the TCM. After several disputes between the dealer and the manufacturer about the issue, the contact was informed that no assistance for the repair would be provided. The vehicle was not repaired. The failure mileage was approximately 113,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.