Complaint 2149045

Complaint Summary

VEHICLE SPEED CONTROL

Owner Narrative

Vehicle Information: 2014 Hyundai Elantra SE Sedan, 4-Cylinder, 6-Speed Automatic, FWD Build Location: USA-Built Version (Montgomery, AL - VIN '5NP') Ownership: Second owner, purchased Certified Pre-Owned (CPO) from the Hyundai of New Port Richey dealer (Florida) in March 2016. Vehicle is owned outright. Mileage: 128,638 Approximate Date Incident Noticed: October 1, 2025 DESCRIPTION OF CRITICAL SAFETY DEFECT & WARRANTY REJECTION I am reporting a failure of the clock spring assembly, which compromises critical safety features and poses an unreasonable risk, especially since this vehicle regularly transports passengers, including children. My VIN was rejected by the Hyundai TXXA Clock Spring Extended Warranty validator despite exhibiting the exact failures covered by the campaign. Safety Failures: Airbag (SRS): Warning light is constantly illuminated; driver-side airbag is disabled and will not deploy, endangering the driver and front passenger. Horn: Completely inoperable, eliminating a vital safety communication feature required to warn other drivers. Cruise Control: Buttons on the steering wheel are non-functional. These failures are caused by a broken electrical connection within the clock spring (which typically runs the Airbag, Horn, and Cruise Control circuits). I believe the denial is related to my vehicle being the USA-Built version (VIN '5NP'). I request that NHTSA investigate why this safety campaign arbitrarily excludes USA-built Elantras (but not Korean-built) experiencing the identical failure, thereby placing an unreasonable repair cost burden on owners for a critical safety component.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.