Complaint 2146514

Complaint Summary

STRUCTURE:BODY

Owner Narrative

The front splash guard on my vehicle detached twice under normal driving conditions due to a design flaw in the fasteners. The splash guard is secured with plastic push pins and a single screw, which are not strong enough to withstand common road conditions such as standing water or wind pressure. The first incident occurred when my wife drove through an unseen puddle during heavy rain, which immediately tore the entire splash guard off. The vehicle had to be towed to Victory Nissan for repair. The dealership reattached the splash guard using plastic fasteners and one screw, but did not replace the damaged part. The same issue occurred again because once the splash guard is cracked or weakened, it catches wind and detaches easily. When this happens, the large 4x5 ft. piece of plastic can fly off on the freeway, creating a serious danger to both the vehicle occupants and other drivers. Victory Nissan has been unresponsive in resolving this safety issue. Despite being told the service manager would follow up, I received no calls back after multiple attempts and long hold times. When I finally retrieved my vehicle, the issue had not been properly repaired—only more plastic fasteners were used. This is a significant safety hazard that should be investigated. A splash guard of this size detaching at highway speeds poses a serious risk of property damage or injury.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.