Complaint 2144619

Complaint Summary

WHEELS

Owner Narrative

I have a 2024 Nissan Sentra SV that I have leased brand new since January 2023. As of today, 10/28/2025 I have only 14,605 miles on this vehicle. I drive local only, no highways yet the tires are completely bald and needed to be replaced. The tire pressure would only hold 27. They were a road hazard. I could not drive to the dealership, Jenkins Nissan in Leesburg Florida due to the condition of the tires and it was raining. I had to replace all 4 tires at the expense of $890.00 not to mention the time I lost from work to have these replaced. These tires were under warranty. Boulevard Tire in Lady Lake, Florida has the tires. They will be submitting the information you need. I did call Hankook today, 10/28/2025 to start the claim. This vehicle has only 14k miles so how is it possible they were so dangerous and bad. I expect to get a full refund. Hankook is giving me a hard time about the warranty because I didn't replace with the same tires. I couldn't drive more than 2 miles and made it Boulevard Tire for help. They have the tires and it have photos. No tires should never wear like that with that kind of mileage and only local driving, no highway driving. I'll attach photos. The claim #[XXX] I supplied Hankook with the regular scheduled tire rotations reports and invoices to prove they were completed on the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.