Complaint 2144528

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I own a Tesla 2022 Model 3 Long Range purchased in 2022 New and have been experiencing persistent issues with the HVAC units causing a persistent and prevalent smell of mold/must/vinegar that is causing myself and my passengers headaches and allergies. Tesla has failed to permanently repair and this is a widespread design issue with Tesla vehicles documented thoroughly online including Tesla’s own website, where condensation in the evaporator housing leads to mold and bacteria growth and odor in the cabin as a result. Despite multiple service appointments, Tesla has only provided temporary assistance by installing new filters and has recently offering to use a foam spray to clean the inside. I’ve already used over 15 filters in 3 years and have used numerous canisters of the foam cleaning spray and the problems have not subsided. They’ve refused to cover this under warranty even though this defect was reported initially in 2022 and the vehicle is still under warranty. The odor recurs every few weeks and presents air quality and health concerns as evidenced in our increased allergies and need to seek medical attention as a result and headaches from the mold build up. I’ve filed related complaints with the California BAR and Attorney General who have advised I file this report with your agency and as a result I am now following their instructions.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.